Balancing Incident Management and Product Development
It’s essential to have a proper incident management process in place to avoid issues.
When dealing with incidents, it’s best to take small steps and limit the scope while ensuring that systems are brought back online. Yet, it’s also essential to balance incident response with product development efforts. Consider implementing a hands-off policy on Fridays to give your team a break and help them recharge.
Remember, your team comprises people, and caring for their well-being is essential.
Automated systems can help track unique alerts and ensure a fair rotation for on-call responders. When establishing on-call rotations, it’s essential to consider time zones to avoid confusion. Regular hands-off cycles should be scheduled to ensure everyone can learn and grow.
Although it may not be everyone’s favorite task, incident response is a learning process and can be used as an opportunity for growth.
Maintain a flexible and cohesive process to ensure success. Providing quality services during an incident is crucial for any organization.
